Delete your Peerbeta account
This page covers the peerbeta.com website and the Peerbeta Android app, the testers' app. One account serves both: deleting it erases your data on both sides. You do not need to reinstall the app.
The steps
- Sign in on peerbeta.com with the account to delete. In the Android app, Settings › Delete my account opens this page.
- Open Account › Privacy.
- Under "Delete your account", choose Delete my account, type DELETE to confirm, then confirm your identity if asked.
Deletion starts at once and finishes by itself. You are signed out, and so is the tester app on your phone.
Before you delete your account:
- a subscription that still renews must be cancelled;
- an organization whose last owner you are must be transferred or closed.
Signing out of the tester app does not delete the account: it only signs that phone out.
If you can no longer sign in, write to [email protected] from the account's email address. We answer within one month.
What is erased
- your account, sign-in methods, sessions and preferences;
- your tester profile, devices, seats, opens, active days, feedback, screenshots, appeals and credits;
- your personal workspace, with its apps, tests, their reports and their screenshots.
An organization's apps and tests stay with the organization when you leave it.
What is kept, and for how long
- Orders and invoices: 10 years, because the law requires it. They are anonymized: the link to the Stripe customer, the invoice and receipt links and free-text notes are removed; the invoice number, amounts and dates remain.
- Audit log of sensitive actions: 1 year, anonymized.
- Feedback, chat messages and support account (Quackback): 2 years after your last exchange; you can ask for earlier erasure at [email protected].
Every retention period is in the privacy policy, section 7.